Return & Refund Policy

1. Eligibility for Returns

Returns are accepted only under the following conditions:

The item is unused, unopened, and in its original packaging.

The return request is submitted within 14 days of delivery.

The product is not damaged due to misuse, mishandling, or improper storage after delivery.

For hygiene and safety reasons, we cannot accept returns of opened or used products unless they are defective.

2. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 72 hours of delivery with clear photos of the product and packaging. After verification, we will offer a replacement or refund at no additional cost.

3. Non-Returnable Items

The following items are not eligible for return:

Opened or used products

Products purchased during promotional or clearance events (unless defective)

Gift cards or complimentary items

If the product is lost or damaged due to the consumer's fault (except in cases where the packaging is damaged to check the contents)

If the value of the product has significantly decreased due to the consumer's use.

If a product is manufactured individually according to the consumer's order.

If the value of the item has significantly decreased over time to the point where it is difficult to resell it.

If the packaging of a replicable item is damaged (CD, DVD, GAME, book, etc.)

In case the provision of digital content under Article 2, Paragraph 5 of the Framework Act on Promotion of Services or Cultural Industries is posted (however, in case of a contract consisting of divisible services or divisible digital content, the portion where provision has not commenced is excluded)

4. Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. Once your request is approved, you will receive detailed return instructions.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. Refunds

Once the returned product is received and inspected, refunds will be processed to the original payment method within 7–14 business days. Shipping fees are non-refundable.

6. Exchanges

Exchanges can be available in cases where an incorrect product was sent. Please contact our customer support team within 48 hours with supporting photos if an incorrect item was delivered. After verification, we will arrange for the correct product to be shipped.

7. Contact Information

For any return or refund inquiries, please contact us at:

< permatology@permatology.com >